POLICIES
Complaints – Help us get it right
At The Academy we are committed to achieving excellence in standards and in the quality of service we provide for all our stakeholders, only you can tell us if we are achieving this. If you are unhappy with the service you have received, or it did not meet your expectations we need to know so that we can put things right.
A complaint can be made directly to:
An Academy Tutor or manager
For clients this may be to Reception
The Academy Director, Lindsay Burr in writing at The Academy, 69 Roscoe Street, Scarborough, North Yorkshire, YO12 7BY or phone 01723 373138.
If an employer or apprentice is not satisfied with The Academy Director’s decision and actions or requires further clarification then a complaint can be made to the ESFA
We have a separate complaints procedure for apprentices and learners, clients and staff
Full Policy (PDF)
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Equality and Diversity Statement
What is Equality?
All equal all different – We are committed to providing equality of opportunity. Equality is often described as treating everyone the same. However, sometimes treating people differently is the best way to treat everyone equally.
So what is Diversity?
Diversity is about recognising, valuing and taking account of people’s different backgrounds, skills, and experiences. Diversity is important because it allows everyone’s skill and contribution to be used and valued. The experiences and skills of different people makes a real difference to the effectiveness of The Academy and its impact on learners, staff and the community as a whole.
What does the law say?
In October 2010 a new piece of legislation called the Equality Act came into force. This law has replaced, strengthened and added to the existing equality legislation. The Equality Act outlines a number of duties that The Academy must adhere to, and also spells out the rights, and responsibilities of the people that form The Academy community.
It also lists 9 protected characteristics, the act makes it illegal to treat someone less favourably because their ‘protected characteristic’ It also bans bullying, harassment or victimisation based on their protected characteristic.
Equality and Diversity Protects Everyone – Report it
If you are the victim of a hate incident or hate crime, or have witnessed one and want to report it, then please report it to main reception. Your report can be anonymous and, if you wish, passed on to relevant agencies such as the Police.
A hate incident is perceived by the victim or any other person to be motivated by the offender’s hatred of someone because of their race, sexual orientation, disability and/or faith and religion. A hate incident becomes a hate crime when there is a criminal offence attached to it (such as a physical attack, a threat of attack or verbal abuse and insults)
We will monitor this policy periodically to judge its effectiveness and it will be updated in accordance with relevant changes in the law. Information provided by job applicants and you for monitoring purposes will be used only for these purposes and will be dealt with in accordance with the Data Protection Act 1998.
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Safeguarding and Prevent
Safeguarding is about doing everything we can to make sure you are kept safe and protected from harm. Safeguarding contacts are on display in The Academy and in your induction information.
Lindsay Burr (Designated Safeguarding Lead) 07979748366
Phone reception on 01723 373138
Julie Parker admin@academyhairandbeauty.com
John Deacon – safeguarding and counselling through referral
We are off site on Fridays, weekends and bank holidays but you can still contact us:
Employers and Apprentices 07979748366
Safeguarding text/call/WhatsApp 07979748366
Concerns about personal safety. Contact the police 999 or 101.
Concerns regarding health and wellbeing contact your out of hours doctors or call the hospital on 111.
Out of hours North Yorkshire County Council social services for children and adult. Contact 01609 708708.
Report online abuse
CEOP helps any child or young people under the age of 18 who is being pressured, forced or tricked into part in sexual activity of any kind. This can be something that has taken place either online or in ‘the real world’, or both. The CEOP Safety Centre has clear information and advice on what can be reported to CEOP, the reporting process and what will happen if you do decide to make a report. You can visit the CEOP Safety Centre and make a report directly to CEOP by following the link
Safeguarding – Academy approach
The Academy has a dedicated Safeguarding Team with lead members trained to Level 3.
Staff safeguarding and prevent training is updated every year.
The Academy has representation on both the Children’s and Adult Safeguarding Board and relevant Sub-Groups.
We have strong partnerships with the Local Authority, Social Services and Police.
We have internet filters and monitoring is in place.
There are strong procedures in place to ensure those who access our Academy have a legitimate reason for being there.
The Academy has an external speakers policy.
The Academy has a robust safeguarding policy which is updated throughout the year.
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Privacy Notice
Training providers should ensure that all learners have seen this privacy notice as part of their enrolment process.
Full Policy (PDF)
Who we are
Our website address is: https://aquamarine-cobra-116317.hostingersite.com.
Comments
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Media
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Cookies
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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
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How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
