THE ACADEMY
SPECIALIST TRAINING PROVIDER

Policies

Complaints - Help us get it right

At The Academy we are committed to achieving excellence in standards and in the quality of service we provide for all our stakeholders, only you can tell us if we are achieving this. If you are unhappy with the service you have received, or it did not meet your expectations we need to know so that we can put things right.

A complaint can be made directly to:

• An Academy Tutor or manager
• For clients this may be to Reception
• The Academy Director, Lindsay Burr in writing at The Academy, 23 Commercials Street, Norton, Malton YO17 9HX or via phone on 01653 699066

If an employer or apprentice is not satisfied with The Academy Director’s decision and actions or requires further clarification then a complaint can be made to the ESFA

We have a separate complaints procedure for apprentices and learners, clients and staff

Full Policy (PDF)

Equality and Diversity Statement

What is Equality?

All equal all different - We are committed to providing equality of opportunity. Equality is often described as treating everyone the same. However, sometimes treating people differently is the best way to treat everyone equally.

So what is Diversity?

Diversity is about recognising, valuing and taking account of people’s different backgrounds, skills, and experiences. Diversity is important because it allows everyone’s skill and contribution to be used and valued. The experiences and skills of different people makes a real difference to the effectiveness of The Academy and its impact on learners, staff and the community as a whole.

What does the law say?

In October 2010 a new piece of legislation called the Equality Act came into force. This law has replaced, strengthened and added to the existing equality legislation. The Equality Act outlines a number of duties that The Academy must adhere to, and also spells out the rights, and responsibilities of the people that form The Academy community.

It also lists 9 protected characteristics, the act makes it illegal to treat someone less favourably because their ‘protected characteristic’ It also bans bullying, harassment or victimisation based on their protected characteristic.

Equality and Diversity Protects Everyone – Report it

If you are the victim of a hate incident or hate crime, or have witnessed one and want to report it, then please report it to main reception. Your report can be anonymous and, if you wish, passed on to relevant agencies such as the Police.

A hate incident is perceived by the victim or any other person to be motivated by the offender’s hatred of someone because of their race, sexual orientation, disability and/or faith and religion. A hate incident becomes a hate crime when there is a criminal offence attached to it (such as a physical attack, a threat of attack or verbal abuse and insults)

We will monitor this policy periodically to judge its effectiveness and it will be updated in accordance with relevant changes in the law. Information provided by job applicants and you for monitoring purposes will be used only for these purposes and will be dealt with in accordance with the Data Protection Act 1998.

Safeguarding and Prevent

Safeguarding is about doing everything we can to make sure you are kept safe and protected from harm. Safeguarding contacts are on display in The Academy and in your induction information.

• Lindsay Burr (Designated Safeguarding Lead) 07979748366
• Sophie Burr Safeguarding Officer 07790845794
• Phone reception on 01653 699066/01723 373138
• Julie Parker admin@academyhairandbeauty.com
• Wayne King – can be contacted on Tuesdays and Wednesdays
• John Deacon – safeguarding and counselling through referral

We are off site on Fridays, weekends and bank holidays but you can still contact us:

• Employers and Apprentices 07979748366
• Safeguarding text/call/WhatsApp 07790845794

Concerns about personal safety. Contact the police 999 or 101.

Concerns regarding health and wellbeing contact your out of hours doctors or call the hospital on 111.

Out of hours North Yorkshire County Council social services for children and adult. Contact 01609 708708.

Report online abuse

CEOP helps any child or young people under the age of 18 who is being pressured, forced or tricked into part in sexual activity of any kind. This can be something that has taken place either online or in ‘the real world’, or both. The CEOP Safety Centre has clear information and advice on what can be reported to CEOP, the reporting process and what will happen if you do decide to make a report. You can visit the CEOP Safety Centre and make a report directly to CEOP by following the link

Safeguarding – Academy approach

• The Academy has a dedicated Safeguarding Team with lead members trained to Level 3.
• Staff safeguarding and prevent training is updated every year.
• The Academy has representation on both the Children’s and Adult Safeguarding Board and relevant Sub-Groups.
• We have strong partnerships with the Local Authority, Social Services and Police.
• We have internet filters and monitoring is in place.
• There are strong procedures in place to ensure those who access our Academy have a legitimate reason for being there.
• The Academy has an external speakers policy.
• The Academy has a robust safeguarding policy which is updated throughout the year.

Awards

Maps and Directions

Scarborough

Academy Hair & Beauty
69 Roscoe Street
Scarborough
North Yorkshire
YO12 7BY